At Kore Training, we believe that harmony in the workplace is not just about avoiding conflicts, but addressing them with clarity, confidence, and compassion. Recognizing the inevitable nature of disagreements in a dynamic work environment, our tailored training program ensures managers are adept at fostering unity and understanding among their teams.
Our interactive 4-hour “Conflict Resolution for Managers” course covers:
Effective Communication Techniques:
Master the art of active listening, verbal and non-verbal cues, and assertive yet respectful expression to create a foundation of mutual respect.
Negotiation Skills:
deep into the nuances of collaborative problem-solving, aiming for win-win outcomes that cater to diverse interests and needs.
Mediation Mastery:
Equip yourself with strategies to act as a neutral mediator, facilitating open dialogue between conflicting parties and guiding them towards amicable resolutions.
Handling Difficult Conversations:
Learn the techniques to approach and navigate challenging discussions without escalating tension. Understand the psychological aspects that underpin conflicts to better address the root causes.
Fostering Positive
Team Relationships: Understand the importance of team dynamics and cohesion. Gain insights into cultivating a culture where open communication, trust, and mutual respect flourish.
Through this course, managers will be empowered to transform potential discord into opportunities for growth, collaboration, and cohesion.